RAG AI chatbots

RAG AI Chatbots

Knowledge base chatbots, AI agents, document search, and customer support automation trained around your business context.

Common problems

What this usually solves

  • Customers and teams ask the same questions across email, chat, and support tools.
  • Important answers are buried in PDFs, FAQs, SOPs, product docs, and CRM data.
  • Generic chatbots give vague answers because they do not understand your business.

Cortexa solution

What we build

  • A RAG chatbot that searches your business documents and returns grounded answers.
  • Escalation paths for sensitive, unclear, or high-value conversations.
  • Admin-friendly knowledge updates so answers improve as your business changes.
Workflow architecture

A practical workflow your team can understand

We keep the system structured: clear inputs, AI processing, review points, connected tools, and measurable outcomes.

01

Knowledge ingestion

Connect documents, FAQs, PDFs, product data, policies, and support content.

02

Retrieval and answer generation

Find the right context first, then generate accurate business-specific responses.

03

Escalation and reporting

Send unresolved questions to your team and track common knowledge gaps.

Related portfolio

Relevant Case Study Videos

Watch short walkthroughs that show similar systems, workflows, and automation patterns.

RAG AI Chatbot & Knowledge Base Automation

A portfolio walkthrough of a RAG-based AI chatbot that connects business documents, FAQs, PDFs, WooCommerce data, CRMs, and knowledge bases to deliver accurate business-specific answers.

RAGAI ChatbotKnowledge BaseVector Search
Technology stack

Built with practical, proven tools

The exact stack depends on your existing systems, but these are common tools and patterns for this service.

OpenAI
Vector Search
LangChain
Next.js
PDF Processing
CRM APIs
FAQ

Questions clients usually ask

Can the chatbot answer from PDFs and internal documents?

Yes. We can connect PDFs, FAQs, websites, product data, policies, and internal knowledge bases.

Can it hand off to a human?

Yes. We can route conversations to email, CRM, support tools, WhatsApp, or another human review workflow.

Ready to automate this workflow?

Tell us about your process and we'll suggest a practical AI automation plan.